Please be informed that will operate in a limited capacity with a small team on-site, and with other staff working remotely. We will continue to do our best to ensure timely delivery of your orders under the circumstances and to work through the high volume of requests.

Adjustments to delivery times has been changed:

  • 2 to 7 business days for Order Processing

  • Due to the impact of Covid-19, delivery may take up to  5 to 7 weeks.

  • Returns and repairs to be completed as quickly as possible in the order they were received.

  • Customer service continues to be available through email only.

These are unprecedented times and the situation we're facing is ever changing. We'll be sure to keep you updated with any changes. 

Also, please note that while we are doing our best, there may also be unforeseen delays in transit due to how our shipping partners prioritize deliveries, including essential goods.

We hope you and your family are safe and healthy during these difficult times.


Gotamochi Team