We ship all of our products out of our warehouses in
South Korea, Hong Kong, and Japan and it usually takes about 3 to 5 weeks for your order to arrive! 😊
You can check our delivery estimates below 😊
Updated Jan 01 2019
These are Our Estimated Delivery Times :
United States, United Kingdom, Canada* : 12 - 24 Business Days
Europe, Australia : 12 - 25 Business Days
East Asia : 10 - 20 Business Days
South East Asia : 25 - 40 Business Days
Middle East and Rest of The World : 25 - 30 Business Days
This does not include Order Processing & Packaging Times
*NOTICE FOR CANADIAN CUSTOMERS*
Updated Jan 1st 2019
Canada Post is currently on strike and may impact the delivery times significantly.
There are currently no delivery estimates given by Canada Post on how long the strike will last for or how long deliveries will take. Due to their backlog and recent announcement, international orders may take up to January - February 2019 to be delivered - subject to change.
DO YOU PROVIDE TRACKING INFORMATION?
Holidays, Country Customs, Local Courier Disruptions can also cause delays to the shipping times of up to 45 working days or more.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it may take up to 2-5 business days for the tracking information to be updated on the system after the item is shipped. Please contact us if you need assistance.
CAN I CANCEL MY ORDER?
WILL MY ITEM BE DELIVERY BEFORE _________?
If you plan to give one of our items as a holiday or birthday gift, we do not recommend buying the items during the month where the special day is going to occur. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
What is your Refund & Exchange Policy?
Gotamochi offers a flexible 90 day return and refund policy. Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service at email@example.com. Once you are authorized to return the item(s), please follow all of the instructions provided. Item(s) that are unworn, unopened in their original condition may be returned. Buyer is responsible for shipping fees.
You can track your order once you have your tracking number HERE
All of our products are in Asian size which are smaller than US and European sizes. We suggest that you order 1 to 2 sizes up - meaning if you usually wear a Medium, then Large or X-Large on our shop would fit you best 😊
**Some Products may have their unique sizing charts, so please check in the product description**
If you have any questions or doubts, please let us know via Live Chat or Email (firstname.lastname@example.org) and we'll do our best to make sure you receive the perfect sizes!
Our shoes are true to size, so please select your regular size if you're ordering shoes.