We ship all of our products out of our warehouses in
South Korea, Hong Kong, and Japan and it usually takes about 3 to 5 weeks for your order to arrive! 😊
KOREAN FESTIVAL NOTICE / LUNAR FESTIVAL NOTICE
All orders placed from Jan 15th to Feb 9th will be shipped out on Feb 15th, 2020 following the regular delivery schedule.
Worldwide Postal Services are currently delayed by the Epidemic in China,
All Orders After Feb 15th will not be affected.
You can check our delivery estimates below 😊
Updated Feb 1 2020
These are Our Estimated Delivery Times :
United States, United Kingdom, Canada : 10 - 24 Business Days
Europe, Australia : 12 - 25 Business Days
East Asia : 10 - 20 Business Days
South East Asia : 25 - 40 Business Days
Middle East and Rest of The World : 25 - 30 Business Days
This does not include Order Processing & Packaging Times
DO YOU PROVIDE TRACKING INFORMATION?
Holidays, Country Customs, Local Courier Disruptions can also cause delays to the shipping times of up to 45 working days or more.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping companies, it may take up to 2-5 business days for the tracking information to be updated on the system after the item is shipped. Please contact us if you need assistance.
CAN I CANCEL MY ORDER?
WILL MY ITEM BE DELIVERY BEFORE _________?
If you plan to give one of our items as a holiday or birthday gift, we do not recommend buying the items during the month where the special day is going to occur. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
What is your Refund & Exchange Policy?
Gotamochi offers a flexible 30 day return and refund policy. Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service at firstname.lastname@example.org. Once you are authorized to return the item(s), please follow all of the instructions provided. Item(s) that are unworn, unopened in their original condition may be returned. Buyer is responsible for shipping fees.
You can track your order once you have your tracking number HERE