Kawaii Mori Cat Fleece Hoodie

Shipping Information

IMPORTANT NOTICE

Please note that COVID-19 has delayed our regular schedule.

Worldwide logistics are impacted but is currently recovering, please allow up to 5-7 business days of a delay for your package to arrive. 

Please note that you may need to go pick up at your local post office. We recommend customers calling their postal services to check their hours and delivery terms.

Standard Free Shipping Delivery Schedule

*This does not include Order Processing & Packaging Times 
(2-4 Business Days)

Express DHL Priority Shipping Schedule

*This does not include Order Processing & Packaging Times 
(2-4 Business Days) 

SATISIFACTION GUARANTEE
If you package is lost or stolen, we will provide a full refund or reshipment free of charge.

MULTIPLE PACKAGES
WHY ARE MY PACKAGES SEPARATED?
We send all our items out as quickly as we can from distribution warehouses, which is why you may receive multiple packages for your order since one item was ready before the other! But please do not worry, your other items are promptly on the way.

DO YOU PROVIDE TRACKING INFORMATION?
Absolutely; If you need a tracking number to track the status for your order, please contact us after you receive a confirmation shipping email from us.
Please note that the tracking number may not update right away and tracking to certain countries only update upon arrival within the country

WHERE IS MY PACKAGE?
Depending on the country you live, shipping internationally usually takes up  3 - 5 weeks at most but for example if you live in the US, Europe or East Asia, it can take up to only 20 or more business days for the package to arrive. For rare cases, shipping may take longer due to weather and waiting for airline to transfer the package.

Holidays, Country Customs, Local Courier Disruptions can also cause delays to the shipping times of up to 45 working days or more. 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT” 

For some shipping companies, it may take up to 2-5 business days for the tracking information to be updated on the system after the item is shipped. Please contact us if you need assistance.

CAN I CANCEL MY ORDER?

All orders can be cancelled until they are processed within 24 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. 

WILL MY ITEM BE DELIVERY BEFORE _________?

If you plan to give one of our items as a holiday or birthday gift, we do not recommend buying the items during the month where the special day is going to occur. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

What is your Refund & Exchange Policy?

Gotamochi offers a flexible 90 day return and refund policy. Please understand that we do not accept returns or exchange without prior return authorization. Therefore if you need to return your order for some reason, please contact our Customer Service at hello@gotamochi.com. Once you are authorized to return the item(s), please follow all of the instructions provided. Item(s) that are unworn, unopened in their original condition may be returned. Buyer is responsible for shipping fees.

If you are not 100% happy with your order items or have any issues, just let us know and we will take care of it immediately.

You can track your order once you have your tracking number HERE